Experience

Senior Technical Consultant, Hospitality 04/2022 – Present
NCR Corporation, Louisville, KY

Facilitate the design and implementation of NCR’s hospitality technology platform into Enterprise Level Business Units, through first and third party software integrations
Document and streamline project processes to more effectively integrate clients onto the platform and maximize project margin
Deliver updates to Executive Leadership Teams concerning revenue generation and high impact project status
Provide expert technology consulting services to clients, specializing in IT infrastructure design, implementation, and optimization
Collaborate with cross-functional teams to gather requirements, design solutions, and manage IT projects
Advise clients on IT best practices, cybersecurity measures, and compliance with industry standards
Stay up to date with changes in IT and cybersecurity regulations, ensuring clients remain compliant
Foster positive relationships with clients, delivering exceptional service and maintaining high levels of client satisfaction

Manager, Implementations 09/2015 – 04/2022
QSR Automations, Louisville, KY

Mentor, coach, and develop a team of 5 Product Specialists integrating SaaS software into clients’ POS/network environments
Consult with internal teams to communicate and monitor customer escalations and enhancement requests for product improvement in Agile development environment
Support project teams by providing leadership and technical assistance throughout implementation process
Guide customers and vendors through creating full-scale technology solutions, benefitting restaurant operations
Introduced improvements to project planning, leading to a 30% decrease in onboarding time

Manager, Information Technology 03/2011 – 09/2015 Frauenshuh Hospitality Group, Louisville, KY

Managed a team of 3 IT Specialists responsible for upkeep of systems at 150 quick service restaurant locations throughout the midwest and southeast US
Implementation and deployment of LAN networks, POS systems, firewalls, wireless gateways, digital signage, payment hardware, surveillance equipment
Led disaster recovery effort following large scale malware attack
Created initial company-wide IT Policy Guidelines
Responsible for auditing and managing company’s PCI compliance standards

Specialist, Information Technology 09/2009 – 01/2011 Mastoras Ventures, Louisville, KY

Maintain technology for high volume restaurants, event venues, and catering business
Troubleshoot, support, and maintain network, office, firewall, and POS equipment across multiple locations
Support and maintain company Active Directory

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