EMPLOYMENT
Manager, Implementations 09/2015 – Present
QSR Automations, Louisville, KY
- Mentor, coach, and develop a team of 5 Product Specialists integrating SaaS software into clients’ POS/network environments
- Consult with internal teams to communicate and monitor customer escalations and enhancement requests for product improvement in Agile development environment
- Support project teams by providing leadership and technical assistance throughout implementation process
- Guide customers and vendors through creating full-scale technology solutions, benefitting restaurant operations
- Introduced improvements to project planning, leading to a 30% decrease in onboarding time
Manager, Information Technology 03/2011 – 09/2015 Frauenshuh Hospitality Group, Louisville, KY
- Managed a team of 3 IT Specialists responsible for upkeep of systems at 150 quick service restaurant locations throughout the midwest and southeast US
- Implementation and deployment of LAN networks, POS systems, firewalls, wireless gateways, digital signage, payment hardware, surveillance equipment
- Led disaster recovery effort following large scale malware attack
- Created initial company-wide IT Policy Guidelines
- Responsible for auditing and managing company’s PCI compliance standards
Specialist, Information Technology 09/2009 – 01/2011 Mastoras Ventures, Louisville, KY
- Maintain technology for high volume restaurants, event venues, and catering business
- Troubleshoot, support, and maintain network, office, firewall, and POS equipment across multiple locations
- Support and maintain company Active Directory
CERTIFICATIONS
- A+ 12/2015
- Computer Technician 05/2016
- Cisco Networking Associate 12/2016
- Cisco Networking Enhanced Certificate 05/2017
- Security + 12/2017
- Information Security Specialist 12/2017
Technical Skills:
- Project Management
- Network Administration
- Network Security
- System Administration
- Server Administration
- Firewall Management
- Database Management
- Shell Scripting
- Web Development
- Troubleshooting
Soft Skills:
- Communication
- Teamwork
- Leadership
- Problem Solving
- Public Speaking
- Self-motivation
- Security Focus
Languages:
- HTML
- XML
- JavaScript
- SQL
- Python
Platforms:
- Microsoft
- OSX
- Linux
- Cisco
- WordPress
- MS Office
- Active Directory