Experience

EMPLOYMENT

Manager, Implementations 09/2015 – Present
QSR Automations, Louisville, KY

  • Mentor, coach, and develop a team of 5 Product Specialists integrating SaaS software into clients’ POS/network environments
  • Consult with internal teams to communicate and monitor customer escalations and enhancement requests for product improvement in Agile development environment
  • Support project teams by providing leadership and technical assistance throughout implementation process
  • Guide customers and vendors through creating full-scale technology solutions, benefitting restaurant operations
  • Introduced improvements to project planning, leading to a 30% decrease in onboarding time

Manager, Information Technology 03/2011 – 09/2015 Frauenshuh Hospitality Group, Louisville, KY

  • Managed a team of 3 IT Specialists responsible for upkeep of systems at 150 quick service restaurant locations throughout the midwest and southeast US
  • Implementation and deployment of LAN networks, POS systems, firewalls, wireless gateways, digital signage, payment hardware, surveillance equipment
  • Led disaster recovery effort following large scale malware attack
  • Created initial company-wide IT Policy Guidelines
  • Responsible for auditing and managing company’s PCI compliance standards

Specialist, Information Technology 09/2009 – 01/2011 Mastoras Ventures, Louisville, KY

  • Maintain technology for high volume restaurants, event venues, and catering business
  • Troubleshoot, support, and maintain network, office, firewall, and POS equipment across multiple locations
  • Support and maintain company Active Directory

CERTIFICATIONS

  • A+    12/2015
  • Computer Technician    05/2016
  • Cisco Networking Associate    12/2016
  • Cisco Networking Enhanced Certificate    05/2017
  • Security +    12/2017
  • Information Security Specialist    12/2017

Technical Skills:

  • Project Management
  • Network Administration
  • Network Security
  • System Administration
  • Server Administration
  • Firewall Management
  • Database Management
  • Shell Scripting
  • Web Development
  • Troubleshooting

Soft Skills:

  • Communication
  • Teamwork
  • Leadership
  • Problem Solving
  • Public Speaking
  • Self-motivation
  • Security Focus

Languages:

  • HTML
  • XML
  • JavaScript
  • SQL
  • Python

Platforms:

  • Microsoft
  • OSX
  • Linux
  • Cisco
  • WordPress
  • MS Office
  • Active Directory

Download a PDF version of my resume.